Terms of Service

Terms of Service

These Terms of Service ("Terms") govern your use of the website and services provided by alpaproluxum d.o.o., a Croatian limited liability company with registration number 251436798 and VAT number HR25749658315 ("Company", "we", "our", or "us").

By accessing or using our website (alpaproluxum.world) or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Acceptance of Terms

By accessing, browsing, or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and alpaproluxum.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. In such case, "you" and "your" will refer to that entity.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the modified Terms.

Description of Services

alpaproluxum provides enterprise operational KPI monitoring systems and related services including:

• Real-time performance monitoring solutions
• Advanced analytics and reporting systems
• Enterprise system integration services
• Custom monitoring solution development
• Technical support and maintenance
• Consultation and training services

Specific service terms may be outlined in separate service agreements or statements of work.

User Obligations

When using our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful purposes and in accordance with these Terms
• Maintain the confidentiality of any account credentials
• Notify us immediately of any unauthorised use of your account
• Comply with all applicable laws and regulations
• Respect the intellectual property rights of alpaproluxum and third parties
• Not interfere with or disrupt our services or servers
• Not attempt to gain unauthorised access to our systems

Prohibited Uses

You may not use our website or services to:

• Violate any applicable laws or regulations
• Transmit harmful, offensive, or inappropriate content
• Infringe upon intellectual property rights
• Distribute malware, viruses, or other harmful code
• Attempt to reverse engineer our software or systems
• Use our services for competitive intelligence or benchmarking
• Resell or redistribute our services without authorisation
• Engage in any activity that could damage our reputation

Intellectual Property

All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, images, software, and source code, are owned by alpaproluxum or its licensors and are protected by Croatian, European Union, and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use our website and services solely for their intended purposes. This licence does not include any right to:

• Modify, copy, or distribute our content or software
• Create derivative works based on our services
• Use our trademarks or branding without written permission
• Remove or alter any proprietary notices

Any feedback, suggestions, or ideas you provide regarding our services may be used by alpaproluxum without obligation or compensation to you.

Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

For services involving the processing of your business data, separate data processing agreements may apply to ensure compliance with applicable data protection regulations.

Payment Terms

If you purchase services from alpaproluxum:

• Payment terms will be specified in your service agreement or invoice
• All fees are exclusive of applicable taxes unless otherwise stated
• Late payment may result in service suspension and additional charges
• Refunds, if applicable, will be processed according to our refund policy
• Price changes will be communicated with reasonable advance notice

Service Availability

While we strive to provide reliable services, we do not guarantee uninterrupted or error-free operation. We reserve the right to:

• Modify or discontinue services with reasonable notice
• Perform maintenance that may temporarily affect service availability
• Suspend services for security or legal reasons
• Update or upgrade our systems and software

We will make reasonable efforts to provide advance notice of planned maintenance or service changes.

Limitation of Liability

To the maximum extent permitted by applicable law, alpaproluxum shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount paid by you to alpaproluxum in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of liability, so these limitations may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless alpaproluxum, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use of our website and services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through our services

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Croatia, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Split, Croatia, and you hereby consent to personal jurisdiction and venue therein.

If you are a consumer residing in the European Union, you may also have rights under the laws of your country of residence, and nothing in these Terms affects those rights.

Dispute Resolution

We encourage you to contact us first to resolve any disputes informally. If we cannot resolve a dispute through informal means, any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the Rules of the Permanent Arbitration Court at the Croatian Chamber of Economy, except where prohibited by law.

EU consumers may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Termination

These Terms remain in effect until terminated by either party. You may terminate these Terms by discontinuing your use of our website and services. We may terminate or suspend your access immediately, without prior notice, for any reason, including breach of these Terms.

Upon termination:

• Your right to use our services ceases immediately
• We may delete your account and data in accordance with our data retention policy
• Provisions regarding intellectual property, liability, and governing law survive termination
• You remain liable for any outstanding obligations

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and alpaproluxum regarding your use of our website and services, and supersede all prior communications and proposals.

Contact Information

If you have questions about these Terms, please contact us: