Privacy Policy

Introduction

alpaproluxum d.o.o. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alpaproluxum.world, use our services, or interact with us in any way.

This policy applies to all personal data we process as a data controller in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian and EU privacy laws.

Data Controller Information

The data controller responsible for your personal information is:

• Company: alpaproluxum d.o.o.
• Registration Number: 251436798
• VAT Number: HR25749658315
• Address: Ulica grada Vukovara 36, 21389 Split, Croatia
• Email: privacy@alpaproluxum.world
• Phone: +385 21 482 7189

Data Collection

We collect information about you in several ways. The data we collect includes personal information that can identify you, as well as anonymous information that does not identify you personally. The categories of personal data we collect include:

Information You Provide Directly

When you interact with our website or services, you may provide us with personal information, including:

• Contact information (name, email address, phone number, postal address)
• Company information (company name, job title, industry)
• Communication content (messages, enquiries, support requests)
• Account information (usernames, passwords, preferences)
• Professional information related to your business requirements

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, time spent, click patterns)
• Location information (general geographic location based on IP address)
• Referral information (websites that directed you to our site)

How We Use Your Data

We use the personal information we collect for various legitimate business purposes. How we use your information depends on how you interact with us and the legal basis for processing. We use your data for the following purposes:

Service Provision

• Providing and maintaining our KPI monitoring services
• Processing and fulfilling service requests
• Managing client accounts and relationships
• Delivering technical support and customer service

Communication

• Responding to your enquiries and requests
• Sending service-related communications
• Providing updates about our services (with your consent)
• Conducting customer satisfaction surveys

Legal and Compliance

• Complying with legal obligations and regulations
• Protecting our rights and interests
• Preventing fraud and ensuring security
• Maintaining records as required by law

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and infrastructure providers
• Email and communication service providers
• Analytics and marketing platforms
• Professional advisors (lawyers, accountants, auditors)

Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, including:

• Court orders or legal proceedings
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention periods are based on:

• The nature of the information and why it was collected
• Legal, regulatory, tax, accounting, or reporting requirements
• The need to maintain records for legitimate business purposes
• Your consent (where applicable) and your ability to withdraw consent

Generally, we retain client data for the duration of our business relationship plus seven years for legal and regulatory compliance purposes. Marketing data is retained until you opt out or withdraw consent.

Your Rights

Under the GDPR and applicable privacy laws, you have several rights regarding your personal information:

Access and Portability

• Right to access your personal data and receive a copy
• Right to data portability in a structured, machine-readable format

Correction and Deletion

• Right to correct inaccurate or incomplete personal data
• Right to erasure ("right to be forgotten") under certain circumstances

Processing Limitations

• Right to restrict or object to processing of your personal data
• Right to withdraw consent where processing is based on consent
• Right to object to direct marketing communications

Complaints

You have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) or your local supervisory authority if you believe we have not handled your personal data in accordance with applicable law.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response and breach notification procedures

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable
• Other legally recognised transfer mechanisms

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending notification to your registered email address (where appropriate)
• Providing prominent notice on our website

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

We will respond to your enquiry within 30 days of receipt, or sooner where required by applicable law.